At The Safety Certs (Pvt) Ltd., your privacy matters to us just as much as your property compliance does. This page explains clearly how we collect, use, and look after your personal information when you visit our website or book any of our landlord safety certificate services across London and the M25. If you have any questions about how we handle your data, we are always happy to help — simply get in touch at hello@thesafetycerts.co.uk.

What Information We Collect

When you use our website or book a service, we may collect the following types of information:

• Personal details — your full name, email address, phone number, and postal address
• Property information — the address and type of property requiring an inspection or certificate, such as an EICR, Gas Safety Certificate (CP12), Fire Risk Assessment, or Energy Performance Certificate
• Payment details — processed securely via our payment provider; we do not store card details on our own servers
• Usage data — your IP address, browser type, pages visited, and website analytics that help us improve our site and the way we serve you

We only collect what we genuinely need. We will not ask for anything irrelevant to your booking or enquiry.

How We Use Your Information

The information we collect is used to:

• Deliver our landlord safety and compliance services, including scheduling inspections and issuing official certificates
• Communicate with you about your bookings, certificates, or any recommended follow-up work
• Process payments for the services we carry out
• Meet our legal obligations under UK law, including record-keeping requirements associated with safety certification
• Improve the performance and usability of our website over time

If you have opted in, we may occasionally send you helpful reminders — for example, when your Gas Safety Certificate or EICR is approaching its renewal date. You can unsubscribe from these communications at any time by emailing hello@thesafetycerts.co.uk.

How We Protect Your Data

We take the security of your personal information seriously. Our website runs on SSL encryption, access to customer data is restricted to authorised staff only, and we follow industry best practices to protect your information from unauthorised access, loss, or misuse. Sensitive payment data is handled exclusively by PCI-compliant payment processors and is never stored on our own servers.

Who We Share Your Data With

We do not sell, rent, or trade your personal information to any third party. We may, however, share it with:

• Qualified engineers and sub-contractors who carry out inspections on our behalf — they are held to the same data protection standards we uphold
• Payment processors to handle transactions securely on our behalf
• Legal or regulatory authorities where we are legally required to disclose information

Your Rights Under UK GDPR

As a UK resident, you have clear rights over your personal data under the UK General Data Protection Regulation (UK GDPR). These include:

• The right to access the personal data we hold about you
• The right to correct any inaccurate or incomplete information
• The right to request deletion of your data (the right to be forgotten), where applicable
• The right to restrict or object to certain types of processing, such as direct marketing
• The right to data portability in certain circumstances

To exercise any of these rights, please contact us at hello@thesafetycerts.co.uk. We aim to respond to all data-related requests within 30 days.

How Long We Keep Your Data

We retain your personal information for only as long as necessary to fulfil the purpose for which it was collected, or to comply with our legal obligations. Records related to safety certificates — such as EICR reports and Gas Safety Certificates (CP12) — are typically retained for a minimum of two years to support certificate renewals, re-inspections, and follow-up queries from landlords and letting agents.

Cookies

We use cookies to improve your experience on our website. These small files help us understand how visitors navigate our pages, which allows us to make ongoing improvements. You can manage your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect how parts of our website function.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we do, we will publish the revised version on this page with an updated effective date. We recommend checking back periodically so you are always aware of how your data is being used.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to us directly:

The Safety Certs (Pvt) Ltd.
Email: hello@thesafetycerts.co.uk
Website: thesafetycerts.co.uk

By using our website and services, you confirm that you have read and understood this Privacy Policy.